1. Listing Plan Payments

When you (a Vendor) subscribe to a paid Jogajog listing plan, you're paying Jogajog for our own service — placement, features, and promotion on the Jogajog platform, billed monthly through Razorpay.

2. Cancellations

You can cancel your subscription any time from the Manage Plan page in your Vendor dashboard. Cancelling stops future billing — your current plan stays active until the end of the period you've already paid for, then your listing reverts to Free. We don't refund the unused portion of a cancelled billing period.

3. When a Refund May Apply

• Duplicate or failed payment: if Razorpay charged you twice for the same billing cycle, or a payment was deducted but your plan was never activated due to a technical error on our end, contact us and we'll refund the incorrect charge.
• Billing error: if you were charged for a plan tier you did not select.

Refunds are not provided simply for not using the plan's features, changing your mind after a successful subscription, or for any dissatisfaction with leads, enquiries, or business outcomes — Jogajog sells placement and features, not a guaranteed result.

4. How to Request a Refund

Reach out through the Jogi AI assistant on the site with your registered phone number and the approximate date of the charge. Eligible refunds are processed back to the original Razorpay payment method, typically within 5–7 business days of approval.

5. Not Covered by This Policy

Any payment made directly to a Vendor — for a product, a repair, a delivery, medicine from a pharmacy, or any other service found through Jogajog — is between you and that Vendor. Please raise refund requests for those directly with the business; Jogajog has no visibility into or control over those payments.

See also: About Jogajog · Terms & Conditions · Privacy Policy